Privacy Policy

 

Privacy Policy

 

Finders Keepers

Last updated: 18/02/2026


This Privacy Policy describes how Finders Keepers (“we”, “us”, “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from finderskeepersgold.com (the “Site”) or otherwise communicate with us (collectively, the “Services”).

By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use the Services.

 

Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised version on the Site and update the “Last updated” date.

 

How We Collect and Use Your Personal Information

 

To provide the Services, we collect personal information from various sources depending on how you interact with us.


We may use your information to:

  • Provide and improve our Services

  • Process payments and fulfil orders

  • Communicate with you

  • Comply with legal obligations

  • Enforce our terms

  • Protect our business and users

 

What Personal Information We Collect

 

1. Information You Provide Directly

 

  • Contact details – name, address, phone number, email

  • Order information – billing address, shipping address, payment confirmation

  • Account information – username, password

  • Shopping information – items viewed, added to cart, or wishlisted

  • Customer support information – information you include in communications with us

 

You may choose not to provide certain information, but this may limit your ability to use some features.

 

2. Information Collected Automatically (Cookies & Usage Data)

 

We automatically collect certain information about your interaction with our Site using cookies, pixels, and similar technologies.


This may include:

  • Device and browser information

  • IP address

  • Network connection details

  • Pages viewed and interactions

 

You can manage cookies through your browser settings.

 

3. Information from Third Parties

 

We may receive information from:

  • Shopify, which powers our store

  • Payment processors, who collect payment details to process transactions

  • Marketing and analytics partners

  • Advertising platforms

 

Information obtained from third parties is treated in accordance with this Privacy Policy.

 

How We Use Your Personal Information

 

Providing Products and Services

 

We use your information to:

  • Process and fulfil orders

  • Manage accounts

  • Process returns and exchanges

  • Provide shipping notifications

  • Enable reviews

 

Marketing and Advertising

 

We may use your information to:

  • Send marketing communications (email, SMS, or post)

  • Show personalised advertisements

  • Improve marketing performance


You can opt out of marketing emails at any time via the unsubscribe link.

 

Security and Fraud Prevention


We use personal information to detect and prevent fraud or unlawful activity. You are responsible for maintaining the confidentiality of your account credentials.

 

Customer Support

 

We use your information to respond to enquiries and improve our Services.

 

How We Disclose Personal Information

 

We may share your personal information with:

  • Service providers (payment processors, IT providers, fulfilment partners, analytics providers)

  • Marketing and advertising partners

  • Shopify

  • Affiliates within our corporate group

  • Legal authorities when required

 

We may also disclose information in connection with a business transaction such as a merger or acquisition.

 

Categories of Personal Information Disclosed (Past 12 Months)

 

We have disclosed the following categories of personal information:

Identifiers

  • Name, contact details, order and account information

 

Commercial Information

  • Purchase history, shopping behaviour


Internet Activity

  • Usage data, cookies


Recipients

  • Service providers

  • Marketing partners

  • Affiliates


We do not use or disclose sensitive personal information to infer characteristics about you.

 

User-Generated Content

 

If you post reviews or other content publicly on our Site, it may be visible to others. We are not responsible for how others use publicly shared information.

 

Third-Party Websites

 

Our Site may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies separately.

 

Children’s Privacy

 

Our Services are not intended for children. We do not knowingly collect personal information from individuals under 16 years of age.

If you believe a child has provided personal information, please contact us to request deletion.

 

Security and Retention

 

While we implement security measures, no system is completely secure. We retain personal information only as long as necessary to:

  • Provide Services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

 

Your Rights

 

Depending on your location, you may have the right to:

  • Access personal information we hold about you

  • Request deletion of your information

  • Correct inaccurate information

  • Request portability of your information

  • Opt out of targeted advertising (where applicable)

 


To exercise any rights, please contact us at:

perth@finderskeepersgold.com

We may need to verify your identity before processing requests.

 

Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us at:

Email: perth@finderskeepersgold.com

Website: finderskeepersgold.com